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Customer Support


Context Help

If you lose your way inside our Control Panel, the first step you should take is to press the Help button, which is visible on each and every page. A pop-up window will appear. It includes exhaustive info about all the actions that you can perform on the given page. Each pop-up menu shows up on the same page so that you can swiftly return to your work.

Video Tutorials

We have an extensive collection of how-to videos demonstrating how to use our Control Panel. They're made for those of you who want to see how things are getting done instead of only reading articles. Thus, everyone can swiftly find their way around our hosting Control Panel by simply watching our step-by-step instructional videos.

F.A.Q.

If you can't find the solution you searching for, have a look at our extensive Frequently Asked Questions database, which includes questions asked by actual individuals and provides real solutions. We regulary update our FAQ section with new articles so as to embrace all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't find the answer you are looking for in the Frequently Asked Questions database either, you can touch base with our fantastic team of customer support engineers available 24x7 and ready to help you with any problem. Each trouble ticket you open will be answered in less than sixty minutes (the average trouble ticket response time being only twenty mins), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 114757

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com